Frequently Asked Questions
Ordering & Payment
1. What payment methods do you accept? We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer accelerated checkout options like Shop Pay, Apple Pay, and Google Pay for your convenience.
2. Is it safe to use my credit card on your website? Absolutely. Our store is powered by Shopify, and all payments are processed through a secure, encrypted gateway. Your credit card information is never stored by us, and our entire checkout process is Level 1 PCI DSS compliant, which is the highest level of security for online payments.
3. Do I need an account to place an order? No, you can check out as a guest. However, creating an account allows you to view your order history, track your current orders, and makes future checkouts faster.
4. Can I place an order over the phone? Yes, of course. If you need technical assistance with your order or prefer to order over the phone, please don't hesitate to contact our expert team at 0333 011 5004
. We're happy to help.
5. How do I know my order has been received? After you complete your purchase, you will receive an Order Confirmation email to the email address you provided. This email will contain your order number and a summary of your purchase.
Products & Stock
6. The part I need is "Sold Out." Can I still order it? Yes, it's often possible! Many of our specialized parts can be sourced directly for you. Please use the "Product Enquiry" or "Check Availability" button on the product page to send a request to our team. We'll get back to you with an estimated lead time.
7. How can I find out if a specific part is compatible with my boat/engine? We highly recommend you get in touch with our technical team. Use the "Product Enquiry" button on the product page or our main Contact page to send us your question, including your boat and engine model details. Our experts will be happy to confirm compatibility for you.
8. I can't find the exact part I'm looking for. Can you help me source it? Absolutely. As a specialist supplier, we have access to a vast network of manufacturers. If you can't find a part on our website, please contact us with the details, and we will do our best to source it for you.
9. What is the difference between an OEM and an aftermarket part? OEM (Original Equipment Manufacturer) parts are made by the same company that manufactured your original engine or component. Aftermarket parts are made by a different company and are designed to be a direct replacement. We stock a range of high-quality OEM and reputable aftermarket parts to suit various needs and budgets.
10. Are your products suitable for saltwater environments? Yes, the vast majority of our products are specifically designed for marine use, which includes saltwater environments. Products are typically made from corrosion-resistant materials like AISI 304 or 316 stainless steel, bronze, and specialized marine-grade plastics. Please check the description on individual product pages for specific material details.
Shipping & Delivery
11. How much does shipping cost? Shipping costs are calculated at checkout based on the weight, size, and destination of your order. You will be able to see the full shipping cost before you confirm your payment.
12. How long will my order take to arrive? We aim to dispatch all in-stock orders within 1-2 business days. Standard UK delivery is typically 1-2 business days from the time of dispatch. You will be notified of any items that have a longer lead time.
13. Do you offer next-day or expedited delivery? Yes, we offer an expedited delivery option at checkout for most UK addresses. Please ensure you place your order before our cut-off time, 12PM noon, for same-day dispatch.
14. Do you ship internationally? Yes, we can ship to many countries worldwide. Please contact for a quote.
15. How can I track my order? Once your order is dispatched, you will receive a Shipping Confirmation email which will include a tracking number and a link to the courier's website, allowing you to follow your delivery's progress.
Returns & Services
16. What is your return policy? Please visit our "Returns Policy" page for full details on how to initiate a return.
17. How do I return a part that I no longer need? To return an item, please contact our customer service team with your order number. They will provide you with a return authorisation and instructions on how to send the item back to us.
18. What should I do if my item arrives damaged? If your order arrives damaged, please contact us within 48 hours of delivery. Please take photos of the damaged item and the packaging, and our team will arrange for a replacement or refund for you.
19. Do you offer installation services for the parts you sell? Absolutely! Please visit our "Services" page for more information and contact details.
20. Can I get technical advice from your team? Yes. We are proud to have a team of experienced engineers and marine specialists. If you have a technical question about a product or a project, please don't hesitate to get in touch. We're here to help you find the right solution.