Shipping & Returns

MEC Purchase Terms and Conditions

These Purchase Terms and Conditions ("Agreement") govern the purchase of products and services ("Products") from MEC Leisure LTD, located at Willow Marina, Willow Lane, RG108LH, ("Seller") by the customer ("Buyer"). By placing an order with Seller, Buyer agrees to be bound by these Terms and Conditions.

1. General 1.1. These Terms and Conditions apply to all orders placed by the Buyer with Seller. 1.2. Seller reserves the right to modify or update these Terms and Conditions at any time. Any changes will apply to orders placed after the updated Terms and Conditions are posted on the Seller's website.

2. Orders 2.1. All orders are subject to acceptance by Seller. 2.2. Buyer must provide accurate and complete information when placing an order, including but not limited to name, shipping address, billing address, and payment information. 2.3. Seller reserves the right to refuse or cancel an order for any reason, including but not limited to product availability, errors in the pricing or description of products, or concerns related to fraud or other issues with the order.

3. Pricing 3.1. All prices are listed in £ and are subject to change without notice. The price applicable to an order will be the price shown at the time the order is placed. 3.2. Prices do not include applicable taxes, shipping, or handling charges, which will be added to the total order price at checkout. 3.3. Seller may offer discounts, promotions, or special pricing, but these offers are subject to availability and may be modified or discontinued at Seller’s discretion.

4. Payment 4.1. Payment for products must be made at the time of the order through the available payment methods. 4.2. Buyer authorizes Seller to charge the payment method provided for the total order amount, including applicable taxes, shipping, and handling charges. 4.3. If payment cannot be processed, the order may be delayed or cancelled.

5. Delivery and Shipping 5.1. Seller will make reasonable efforts to ship products within the estimated delivery time but cannot guarantee delivery dates. Delivery times are estimates and may vary based on location, weather, and other factors. 5.2. The Buyer is responsible for all shipping and handling costs unless otherwise stated. 5.3. Risk of loss or damage to the Products passes to the Buyer once the Products are delivered to the designated shipping address.

6. Returns and Refunds 6.1. The return policy is specified on the Seller's website. Generally, returns must be made within 14 days from the date of delivery. 6.2. Products must be in their original condition and packaging to be eligible for return. 6.3. Refunds will be processed to the original payment method, excluding any shipping or handling

charges, unless the product is defective or damaged. 6.4. Custom or personalized products may not be eligible for return or refund unless defective.

7. Warranty and Product Defects 7.1. Seller warrants that Products will be free from defects in materials in accordance with the manufacturer’s warranty from the date of delivery. 7.2. If a Product is found to be defective, Buyer should contact Seller immediately. Seller may, at its discretion, replace the defective product or issue a refund, subject to the terms of the warranty.

8. Limitation of Liability 8.1. To the maximum extent permitted by law, Seller’s liability for any claim arising from the purchase of Products shall be limited to the amount paid by the Buyer for the Products. 8.2. Seller is not responsible for any indirect, incidental, or consequential damages arising out of the purchase or use of Products.

9. Force Majeure Seller shall not be liable for any delay or failure to perform its obligations under these Terms and Conditions if such delay or failure is caused by events beyond Seller’s reasonable control, including but not limited to natural disasters, labour disputes, or government actions.

10. Governing Law 10.1. These Terms and Conditions shall be governed by and construed in accordance with the laws of Great Britain. 10.2. Any disputes arising under or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of Great Britain

11. Privacy and Data Protection 11.1. Buyer’s personal information will be collected, processed, and stored in accordance with Seller's Privacy Policy, which is incorporated by reference into these Terms and Conditions. 11.2. Buyer agrees to provide accurate and up-to-date information and consents to the collection and use of personal data as necessary for order processing and related purposes.

12. Entire Agreement 12.1. This Agreement, together with the order confirmation, constitutes the entire agreement between Seller and Buyer with respect to the purchase of Products. 12.2. Any prior or contemporaneous agreements, understandings, or representations not expressly incorporated herein are superseded by this Agreement.

13. Contact Information For any questions or concerns regarding these Terms and Conditions or your order, please contact Seller at: MEC Leisure LTD, Willow Marina, Willow Lane, RG108LH, Sales@mecmarine.co.uk, 0118 9401141

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MEC Returns Policy

 

Return Policy

At MEC Leisure LTD we want you to be completely satisfied with your purchase. If for any reason you are not fully satisfied, we offer a simple and hassle-free return process.

Return Period: You may return most new, unused items within 14 days of receipt for a full refund or exchange. Some exceptions may apply, which will be noted in product descriptions.

Eligibility for Return: To be eligible for a return, your item must meet the following criteria:

· It must be in new, unused condition with all original tags, packaging, and accessories.

· It must be returned within 28 days from the date of delivery.

Non-Returnable Items: The following items are non-returnable:

· Any personalised or made to order products

How to Return an Item: 1. Contact our team at Sales@mecmarine.co.uk or 0118 940 1141 to initiate the return.

2. Provide your order number and reason for the return.

3. We will send you instructions on how to return the item.

4. Please pack the item securely and send it back to us as directed.

Refunds:

· Once we receive the returned item, we will process your refund within 7 business days.

· The refund will be credited to the original payment method.

· Please note that shipping costs are non-refundable and return shipping costs may apply unless the return is due to a defect or error on our part.

Exchanges: If you'd like to exchange an item, please follow the return process and place a new order for the desired item.

Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at [Sales@mecmarine.co.uk or 0118 940 1141. We will resolve the issue and provide you with a replacement or a full refund.

Questions? If you have any questions about our return policy or need assistance, please don't hesitate to contact our customer service team at Sales@mecmarine.co.uk or 0118 940 1141